FAQS
ORDERING
How do I cancel my order?
If you need to cancel or make changes to your order, please contact us at hello@kinshajewelry.com as soon as possible.
We will do our best to accommodate your request. However, once an order has been processed or shipped, we are unable to cancel or modify it.
How can I check the status of my order?
Once your order is placed, you will receive an order confirmation email.
When your order ships, we will send a shipping confirmation email with tracking information.
If you created an account, you can also log in to view your order status.
If you have any questions, please contact us at hello@kinshajewelry.com.
What methods of payment do you accept?
We accept major credit cards, PayPal, Apple Pay, Shop Pay, and other secure payment methods available at checkout.
Is my credit card information safe when I make a purchase?
Yes. All payments are processed through secure, encrypted payment gateways using SSL technology.
Kinsha Jewelry does not store your credit card information, and your payment details are handled securely by our payment providers.
Do you offer international shipping? Will I have to pay any customs duties or taxes?
Yes. We ship to most countries worldwide.
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.
These charges are not included in the purchase price and are the responsibility of the recipient.
For more information, please contact your local customs office.
JEWELRY
How do I care for my jewelry?
To keep your jewelry looking beautiful for years to come:
• Avoid prolonged contact with water, perfume, lotions, and household chemicals.
• Remove jewelry before swimming, showering, exercising, or sleeping.
• Store pieces separately in a soft pouch or jewelry box when not in use.
• Clean gently with a soft polishing cloth as needed.
With proper care, sterling silver, gold vermeil, and natural gemstone jewelry can be enjoyed for many years.
What materials do you use in your jewelry?
What materials do you use in your jewelry?
Our jewelry is crafted using carefully selected natural gemstones, freshwater pearls, sterling silver, gold vermeil, and other quality materials.
We value natural beauty and lasting craftsmanship. Because many of our materials come directly from nature, slight variations in color, texture, and shape are part of what makes each piece unique.
Are the gemstones you use real?
Yes — we use genuine, natural gemstones in all of our pieces. Each stone is hand-selected for its beauty, energy, and unique character. Because they're natural, you may notice slight variations in color or pattern — that’s part of what makes each piece one of a kind.
SHIPPING
How does domestic shipping work?
Orders are typically processed within 2–5 business days.
Once your order ships, you will receive a confirmation email with tracking information.
Free standard shipping is available on U.S. orders over $99.
Delivery times vary depending on your location and selected shipping method. For full details, please visit our Shipping Policy.
Do you ship internationally? How are customs fees handled?
Yes. We ship to most countries worldwide.
Delivery times vary by destination and shipping method. Once your order ships, you will receive tracking information by email.
For complete details, please visit our Shipping Policy.
How are customs duties and taxes handled?
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.
These charges are not included in the purchase price and are the responsibility of the recipient.
For more information, please contact your local customs office.
Will I be charged duty or tax fees on international orders?
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.
These charges are not included in the purchase price and are the responsibility of the recipient.
For more information, please contact your local customs office.
RETURNS
What is your return policy?
We accept returns of unused and unworn items within 14 days of delivery.
Items must be returned in their original condition and packaging.
Custom-made, personalized, sale items, and gift cards are not eligible for return.
Return shipping costs are the responsibility of the customer unless the item arrives damaged, defective, or incorrect.
To request a return, please contact us at hello@kinshajewelry.com.
Final Sale Items
The following items are final sale and cannot be returned:
• Custom or personalized items
• Sale items
• Gift cards
How do I submit a return request?
To start a return, please email us at hello@kinshajewelry.com within 14 days of delivery.
Include your order number and the item(s) you would like to return.
Once we receive your request, we will provide return instructions.
For full details, please refer to our Return & Refund Policy.